Press Release: Shopee’s robust ecosystem allows sellers to manage their online store-front, reach out to more customers and fulfil customers' orders through integrated logistics management. This has supported many small-scale businesses with e-commerce infrastructure and resources. With more time to run the business, it is no wonder many local businesses turn to e-commerce platforms to expand their business reach.

Shopee: Unearthing Hidden Gems, Upsizing Traditional Industries

Success Stories of Local Sellers on Shopee Malaysia

Khairil Adhzaha, who operates a sambal factory in Bentong, Pahang, is one of Shopee Malaysia’s most successful local sellers. His brand, Tokey Sambal Hitam was bestowed the Super Favourite Buatan Malaysia title at the recent Shopee Super Awards 2022 for achieving the highest store growth in the last 12 months with excellent customer service.

Khairil Adhzaha's Tokey Sambal Hitam: From Hobby to Flourishing Business

The Tokey Sambal Hitam factory produces 80 kg of sambal hitam daily. It employs 6 skilled and semi-skilled members of the local community to perform daily tasks, from raw ingredient processing to product marketing. According to Khairil, the business set-up was much leaner when he started in 2009. What started as a hobby quickly became a flourishing business when he expanded into Shopee to reach audiences beyond Bentong.

“Majority of our customers live around Klang Valley,” Khairil said, reminiscing how e-commerce had contributed significantly to the growth of his business and created greater demand beyond the borders of Bentong. “Being on Shopee has helped my business grow.” He concurred that his sambal business would not have made it had it not been for the ability of e-commerce to connect customers to businesses.

Khairil explained that sambal hitam is a simple, spicy, and sour condiment, special to Pahang made with ingredients sourced locally, such as chillies, belimbing buluh (averrhoa bilimbi), onions and anchovies.

“Most Malay families in Pahang will have their own recipe. It is so tasty you will finish a plate of rice with this simple condiment! Ready-to-eat sambal hitam provides busy working adults with more meal-time convenience. Unlike Bentong, people in Klang Valley work long hours, get stuck in traffic jams and may be too tired to prepare dinner when they get home. That is why there is more demand for ready-to-eat sambal hitam in KL than in Bentong,” Khairil elaborated.

When asked how his business had contributed to the local economy, Khairil said he sources all of his raw ingredients from local farmers and traders. He orders hundreds of kilograms of supplies such as anchovies, chillies, and onions from local traders. Belimbing buluh is sourced directly from local farmers around Selangor, Pahang, and Perak. The business currently needs up to 300kg of sour fruit.

Khairil added that with Tokey Sambal Hitam’s annual business growth projected between 20% and 30%, he foresees an increase of up to 40% in the volume of raw ingredients required. “Being a priority seller on Shopee, I have the advantage of receiving ample help and guidance from my account manager. All these have helped accelerate the growth of my business.”

Emilhan Mokhtar's Kita Shop Selangor: A Fresh Start with Sabahan Freshwater Pearls

Ex-insurance finance executive, Emilhan Mokhtar, lost his job and returned to Sabah in 2020. With nothing much to do at home and a working capital of RM2,000 he borrowed from his youngest sister, Emilhan purchased brooches made with Sabahan freshwater pearls to sell on Shopee.

“My business was small when I started, and I had to think outside the box. I sourced freshwater pearl brooches, a popular souvenir from Sabah, to sell among my network of friends in Kuala Lumpur,” Emilhan explained.

Today, Emilhan’s online store, Kita Shop Selangor, has grown many folds on Shopee. His success has enabled him to establish a retail store, employing 6 local employees to assist with picking and packing, creating online content and managing the physical store. The brand currently carries 200 - 300 types of designs, ranging from baby brooches to shoulder and large brooches. All of them are sourced from local and indigenous artisans all over Sabah.

“E-Commerce is still a large demand creation platform, and 95% of my customers are from Peninsula Malaysia,” he added, sharing that his online store sells an average of 2,000 brooches monthly. “In 2021 alone, I managed to switch my business ownership type to Sendirian Berhad.”

Emilhan believes e-commerce can create more demand for brooches made of Sabah freshwater pearls, especially with live selling. It allows sellers to interact with interested users and potential buyers in real time.

“Over the last few years, we have noticed that a customer may spend at least three times more during a Shopee Live session than normally buying from our Shopee store. We believe they feel more confident with the product quality when they see it live,” Emilhan added.

Kerepek Mastuki's Online Success: Delivering Kerepek Pedas Nationwide

Kerepek Mastuki sells about 1,200 kilograms of kerepek pedas online to people from all over Malaysia every month. According to its Parcel Leader, Fatin Syahirah, Kerepek Mastuki started as a family business in 1991 and gained popularity within 10 years. Their customers have traveled from Kuala Lumpur, Johor Bahru, Kelantan, Perlis, and Perak to the Parit Sulong Johor store to buy kerepek pedas basah.

“Kerepek Mastuki pivoted online on Shopee during the pandemic. We had the advantage of having a large existing client base before coming online. Our customers were also excited to see their favourite snacks easily accessible online,” Fatin shared. Kerepek Mastuki is now producing an average of 19,000 kilograms of kerepek monthly, with chilis and onions sourced from local suppliers.

“We are very grateful to be able to support our community here in Parit Sulong through Kerepek Mastuki. We have expanded the team with many local youths from our town to accommodate our growing business and are happy to allow them to start their careers with us,” Fatin elaborated.

Shopee empowers sellers interested in taking their traditional businesses online through various online courses through the Seller Education Hub and Shopee University. To further strengthen their edge, sellers can join the upcoming Shopee Seller Summit in June 2023 and explore the latest value-based trends in the industry, share their experiences, and learn from fellow sellers.